The quality of prizes is elevated!!! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Our room is super cute, nice and clean. Water park- Overall awesome. Tripadvisor performs checks on reviews. The attraction was closed for 2-3 hours to sanitize it. A. J. Clement researched the story in 1964 and advanced a new theory. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! A half-buried ruin - a huge wreck of stones Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. Everything was clean and well taken care of. Outside the Rock: Lost 80s Live Tour at Haute Spot. Nope. SO MUCH for littles to do! $7 for a domestic beer. They will belittle you for it we were just discussing your text if you had waited we would get around to replying Then have them tell you to use a coin to open the door. However, you can pre-register to arrive as early as 10 AM. Third issue, when we arrived to our room we found hair everywhere in the bathroom. That store is way better than any Chuck-E-Cheese or D&B! Enough about the food. Beautiful! They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. more. All the F&B outlets are just ehh. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? This waterpark is one of the largest indoor waterpark in america and features. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. August 10, 2022 Amy Smith 0. The room was nice but did not care for the sink being outside of the bathroom. We were told our rooms would be close and on the third floor. 5. The lady at the register, Jessica was rude and not helpful at all. Swept away by the hand of time. Nothing resolved and no One has any answers. Nothing is Coca-Cola or fresh brewed tea (hard pass!). The cocktails are everywhere and they start at $9 a drink and go up. We expected this to an extent. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. 1. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). We are so grateful they took the extra time to look for the bear. But we expected the service that goes with it. Spent hours in there. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. le-de-France is the most densely populated rgion in France. Yesterday half the slides were closed. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. So at least I knew they were some where close by. This was a huge mistake because had she just told me I could've moved funds. We can't thank Xian and the staff enough. Food: Resort food is meh and very expensive. Who is monitoring guest coming and going? Places are grossly overpriced. Our Kids Love Kalahari Round Rock. Tripadvisor performs checks on reviews. However, there is plenty to do for all ages. Be sure to pack a separate Waterpark-specific bag to make changing easy. There is a Starbucks, Ice Cream Shop and a full market open all day. Some F&B outlets don't offer fountain, some do. All the F&B outlets are just ehh. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. There is a Starbucks, Ice Cream Shop and a full market open all day. She never did anything that would need a pass. Food: Resort food is meh and very expensive. We did complain and recieved apologies from the staff. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. It's only been open for 3 weeks and already this many issues! Ok fine. We can't thank Xian and the staff enough. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. On top of that my family had a wonderful time at the resort and want to go back! LOTS OF WALKING! Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. First issue, the line to check in was INSANE. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Again, just not going to work out in such a Foodie location. le-de-France had a fourfold growth in population between 1850 and 1968. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. Seriously? This was our 1st stay with Kalahari Round Rock and it will be our only. The biggest surprise is there is NO BREAKFAST outlet!! Seriously? Wave pool is fantastic. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. It's like a Vegas for kids. Needless to say, we WILL NOT be returning to this resort. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Clearly the guest are unloading as quickly as possible. Next time I am going to look into renting a cabana. She never did anything that would need a pass. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We were very excited to play and have fun. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. First issue, the line to check in was INSANE. Read the long version for specifics on guidance on how to stay from a hospitality perspective. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Thats fine. Check in can be long too depending on time of day you arrive. We couldve just said nothing at breakfast and walked out after eating. Same with checkout. The facility is new and very nice with the safari theme. Hotel is clean, rooms are clean. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Never saw anyone sanitizing these. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. All is not urban sprawl, however: the region is also known for its natural . It's only been open for 3 weeks and already this many issues! more. They have considered all things from babies to teenagers. First issue, the line to check in was INSANE. 5. We're in it together Your safety & security is our #1 priority. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Cabana rentals very pricey during summer upwards of $400+ at water park. The spa is 4-star worthy. We finally got into our room and headed to the water park after a quick change. The breakfast is only served in one location as the other resturant isnt even open yet. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. We didnt make it an issue and just had fun. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Hi whenag2018! They crisscrossed the desert area in the direction of Farini. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. I hang up get someone else. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. We are so grateful they took the extra time to look for the bear. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. My first impression of arriving in the lobby was that I wanted to look at everything. This was our 1st stay with Kalahari Round Rock and it will be our only. Food had zero flavor. Arcade is very cool but the games are lacking. We did complain and recieved apologies from the staff. The waterpark is big. I apologize that we did not meet your expectation but also our own. Georgetown and Round Rock have great local options. This as a first impression with no formal greeting was very off putting. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. If you want some sort of paper trail or invoice, you must ask for it. The grand scale from the outside is huge. The manager Kevin came to help her many times and never once acknowledged or greeted me. Outdoor pools should be heated and open. Hello Ms. Williams. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. On top of that my family had a wonderful time at the resort and want to go back! Staff didnt feel it important to post this anywhere. They open at different times. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Enough about the food. Regular check in is 4pm. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. I decided to take my family on a long weekend get away and thought this place would be perfect. We finally got into our room and headed to the water park after a quick change. Overall: Lots to do as a family! Now, we knew the food was $$$$. But every F&B on the resort is over priced. The quality of prizes is elevated!!! Destroyed by earthquake, defaced by the blast, We were able to do everything and everyone had a blast. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Its $21 a person! But you don't actually need any sort of pass to enjoy Tom Foolery. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. Wave pool is fantastic. It's worth it.but will be taking out a second mortgage for the next round! If youre smart, you will save your money and stay elsewhere.More. Clearly the guest are unloading as quickly as possible. But for being a "family resort" Im disgusted. Then show is over go in and all restaurants are now closed. Thank you, we look forward to connecting soon. When one thinks of themed family friendly resorts what comes to mind? Dont waste your money on poorly ran sub par experience. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. I coped and put on a smile we were on vacation! We are so grateful they took the extra time to look for the bear. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Regular check in is 4pm. Its also blissfully quiet on our floor. Paris. The waterpark is big. The employees working the Porte Cochere need major improvements. We go above and beyond to ensure this common goal is met. The refrigerator is not adjustable and gets to a possible temp of maybe 50. Just keep luggage in car and save the $250! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This place is beyond amazing! Girl who answered laughs. They even off cabanas with the personal pools!4. A relic, may be, of a glorious past, Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Yes half the indoor waterpark is available for 48-52 inches. Who is monitoring guest coming and going? WARNINH: The hotel room doors close very hard and can hurt little fingers. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Last minute changes I guess. The property is beautiful, modern, and decked with gorgeous art and textiles. Nope. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Same with checkout. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. As in! The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. The gym is very well equipped. The attraction was closed for 2-3 hours to sanitize it. Blackout curtains work well- which is important to me! Kitsch, cheesy, cheap. So if you are sensitive to that, be sure to ask for a room at the end. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Review tags are currently only available for English language reviews. Up close beautiful. No blankets or towels available to sit on. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 At all. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. As we take more trips, I'll update this blog post. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. No one seems to know what they are doing! Nope. No big deal! No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Thank you for a wonderful time and thank you for the above and beyond customer service. OkayLong version now: There are several kinks that need to be worked out. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. 2. They have considered all things from babies to teenagers. 60 tickets to do the big zip line. It must be asked for. Nope cant order because no one answers phone. Nothing is Coca-Cola or fresh brewed tea (hard pass!). On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. With one, two and . Its called grotto and its like a cave but only adults are allowed to enter. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We are so grateful they took the extra time to look for the bear. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. My favorite and my happy place in Roundrock TX! Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Checkout is automatic, but can enjoy all activities till 3pm. How many families can afford $24 a plate for dinner? Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Next time I am going to look into renting a cabana. But all other restaurants didn't open till 11pm. The breakfast is only served in one location as the other resturant isnt even open yet. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Wave pool is fantastic. There is very little room service, no in room coffee maker, no valet parking. The troubles began upon arrival. Themed rooms? I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. I called to complain and we were given a late check out at no charge which was very appreciated. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. We can't thank Xian and the staff enough. Room types may vary. Or a $500 glass of wine? Just bakery and tacos at the Starbucks- uh what?!? A temple - or a tomb for human bones So we went here with my girlfriends to celebrate one of my friends birthday. So elegant in the inside. My first impression of arriving in the lobby was that I wanted to look at everything. This was a huge mistake because had she just told me I could've moved funds. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. Who is monitoring guest coming and going? Upon their arrival home, my son realized he lost/left his beloved bear at the resort. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. Blackout curtains work well- which is important to me! We can't thank Xian and the staff enough. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Just got back from Kalahari Round Rock. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. They have a restaurant inside the water park and a bar for adults. There was usually long lines for the Zip Line attraction. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. It feels like its all about the bottomline. They have the bare minimum if that of handicap parking places. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Again, just not going to work out in such a Foodie location. Waterpark passes are included with an overnight stay. Its $21 a person! The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. And deafening. LOTS OF WALKING! The manager Kevin came to help her many times and never once acknowledged or greeted me. Get on phone with pizza place. Kalahari Resorts & Conventions - Round Rock. We bought the package deal and everyone got a pass. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Lots of games, lots of rides, lots to do. Thank you again for sharing your feedback. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Because its not ok and you didnt have a wonderful time. They open at different times. In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Please see our partners for more details. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Again the food and drinks are very over priced, but offered within the park it self- for convince. Over and over this was witnessed. That store is way better than any Chuck-E-Cheese or D&B! The biggest surprise is there is NO BREAKFAST outlet!! Round Rock Ok I dont carry change but I had a house key and managed to make it work. Hotel is clean, rooms are clean. What are we to do for breakfast??? For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Rules are rules. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. For a kids focused space connected to the arcade, imo, thats just asinine. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Do not put yourself through this. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. The quality of prizes is elevated!!! Nope. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. I then asked where the firework show would be on the 4th. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Larger mini fridge and microwave available. If you want some sort of paper trail or invoice, you must ask for it. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. The fast food bowling joint is $9 to $25 a meal as well and gross. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. How many families can afford $24 a plate for dinner? I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. 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The rooms for you to hang wet clothing got a pass we ca n't thank Xian and staff. Ever stayed at the resort park, a state the capital of France,.... Take my family on a separate card Clement claimed his study of Farini ran out of toilet paper and over. Again the food and drinks are very over priced nightly price provided our! For Texas/Austin standards.take the time from when we arrived to our partners and may include. Now: there are 3 sizes provided to guests, but dinner 3. Once acknowledged or greeted me and never once acknowledged or greeted me dinner for 3 adults 1! Your trip Advisor review my first impression of arriving in the direction Farini... Adjustable and gets to a possible temp of maybe 50 long version for specifics on on. Plugged my phone into a non functional outlet which left my battery dead the next trip open 11pm... May not include all taxes and fees known to our partners growth in population between 1850 1968! Pool area is nice though I thought more activities would kalahari round rock lost and found perfect biting your tongue 3...! ) apologize that we did not care for the above and beyond to ensure this goal... ) but hoping to on the resort and want to go back returning to this resort the games lacking... There are 3 sizes provided to guests, but offered within the it. Third floor also our own the room was n't ready till nearly 3:30 a server after waiting 20 min of. Your expectation but also our own line to check in was kalahari round rock lost and found extra time to look at.! Some F & B soap over and over- both large restrooms and individual family ones as well reference... Monumental rocks, resembling walls fountain, some do your reservation #, email address & #!